APA Style
GRONROOS, Christian. (2015).
Service Management and Marketing : Managing the Service Profit Logic (Edisi ke- 4).
West Sussex:
John Wiley & Sons.
Chicago Style
GRONROOS, Christian.
Service Management and Marketing : Managing the Service Profit Logic.
Edisi ke- 4
West Sussex:
John Wiley & Sons,
2015.
Text.
MLA Style
GRONROOS, Christian.
Service Management and Marketing : Managing the Service Profit Logic.
Edisi ke- 4
West Sussex:
John Wiley & Sons,
2015.
Text.
Turabian Style
GRONROOS, Christian.
Service Management and Marketing : Managing the Service Profit Logic.
Edisi ke- 4
West Sussex:
John Wiley & Sons,
2015.
Print.