APA Style

Grenny, Joseph, Patterson, Kerry, Maxfield, David, McMillan, Ron, Al Switzler. (2013). Crucial Accountability: tools for resolving violated expectations, broken commitments, and bad behavior (Cetakan ke- 2). United States Of America: VitalSmarts.

Chicago Style

Grenny, Joseph, Patterson, Kerry, Maxfield, David, McMillan, Ron, Al Switzler. Crucial Accountability: tools for resolving violated expectations, broken commitments, and bad behavior. Cetakan ke- 2 United States Of America: VitalSmarts, 2013. Text.

MLA Style

Grenny, Joseph, Patterson, Kerry, Maxfield, David, McMillan, Ron, Al Switzler. Crucial Accountability: tools for resolving violated expectations, broken commitments, and bad behavior. Cetakan ke- 2 United States Of America: VitalSmarts, 2013. Text.

Turabian Style

Grenny, Joseph, Patterson, Kerry, Maxfield, David, McMillan, Ron, Al Switzler. Crucial Accountability: tools for resolving violated expectations, broken commitments, and bad behavior. Cetakan ke- 2 United States Of America: VitalSmarts, 2013. Print.